At Direct-tec, we are closely monitoring the current Covid-19 situation and will continue to follow operational guidance as set by the World Health Organisation and the UK Government.
It is our priority to minimise our employee’s, customers and partners exposure to the virus and therefore we have put in place stringent continuity program to ensure we remain resilient and able to provide outstanding services for customers old and new.
We are making this statement to all of our internal & external clients to raise awareness of the precautions that we are making to reduce the possibility of infection and/or spread of the virus.
Spare Parts & Consumable deliveries
Our stock control teams have been provided with disposable gloves that are worn & disposed of daily to ensure they limit the possibility of infection.
We will do all we can to ensure the smooth supply and delivery of our toners & spare parts but must stress we ultimately rely on a wider network beyond our control that may fall victim to local, national or international restrictions.
PDi & Machine deliveries/collections
Our business will continue to build & deliver to the highest standards that the situation will allow.
All new & old devices coming into and out of our warehouses are cleaned using an alcohol based solution before being shrink wrapped.
Our delivery teams have been provided with disposable gloves that will be worn & disposed of on completion of each & every individual delivery/collection.
We also ensure a courtesy call is made the afternoon before every delivery/collection to ensure our clients are happy with our prevention steps.
Field Service Support
Whilst taking any service call ,our call control are asking if the client would prefer phone support before dispatching a field engineer to site.
When calling ahead to offer an ETA our field engineers are firstly confirming the client is happy for them to attend site before explaining that they have been provided with disposable gloves that are being worn before entering & disposed of once leaving every service call.
At the end of each service visit all devices are cleaned down with an alcohol based cleaning fluid reducing the possibility of spreading the virus.
We are encouraging telephone conferencing and electronic communication where possible to minimise the number of face-to-face meetings required. Since 2019 we have been utilising e-sign technology to facilitate the electronic signature of customer documentation when ordering additional or replacement equipment or when refreshing agreements.
If you would like to know more about this facility, please speak with your account manager, reply to this e-mail or phone 01959 568300 and your enquiry will be answered by the appropriate person.
Should any of our support staff show any of the COVID-19 symptoms they are being requested to self- isolate for a minimum period of 7 days.
Our service and support of our clients is of upmost importance and we will work with our business partners to limit any disruption in our supply chain of toners/parts or hardware.
We will continue to monitor the situation & will communicate any further messages in line with the World Health Organisation and the UK Government.