Coronavirus Update 24th March 2020

In light of the announcement from Boris Johnson last night, our offices will be closed with immediate effect and until further notice, so that we act responsibly in the fight against Covid-19.

At Direct-tec we have set up key areas within the business to work from home and so we remain operational throughout our business to continue to support our customers and partners during this uncertain time.

We will be prioritising key clients on the front line or in the supply chain outlined by the government, to ensure they can operate without any disruption which we are sure you will understand.

Field Service Support
Whilst taking any service call, our call control will offer telephone support before dispatching a field engineer to site, as we may be able to fix some faults remotely.
Every Technician has been provided with disposable gloves that are being worn before entering & disposed of once leaving every service call.
At the end of each service visit all devices are cleaned down with an alcohol based cleaning fluid reducing the possibility of spreading the virus.

Spare Parts & Consumable deliveries
We will continue to despatch toner and consumables when requested, but as we rely upon our supply chain, delivery times may be impacted during this unprecedented situation.

The service and support of our clients is of upmost importance and we will work with our business partners to limit any disruption in our supply chain of toners/parts or hardware.
We will continue to monitor the situation & will communicate any further messages in line with the World Health Organisation and the UK Government, as things unfold.

If you have any further question or enquiries please call 01959 568300 or email office@direct-tec.co.uk.