Job Progress Notifications
Here at Direct-tec Group we have further enhanced our service management software to provide automate email status notifications to keep our customers updated with the status of service calls placed with us.
This keeps our customers fully aware of the progress of their call from the point of logging the call through to completion. No only that but our customers can now have their own record of the details of each call.
We are also able to confirm the details of any consumables ordered as well as calls placed via the 24/7 web service portal.